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What this is: A single documented piece of tacit knowledge. It turns "ask [person]" into a written reference anyone can consult.

Used in: Volume 23, Chapter 1: Documenting What People Know

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Steps

#StepWhy (the reasoning, not just the action)
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Judgment calls involved (what to look/listen/feel for): ______________________________

Tested by someone unfamiliar with the task? Yes Not yet, see Volume 02's Two-Week Test